Order FAQs

Order Processing

Can I add or remove an item to the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, cannot be changed or updated. Most orders are shipped the same day they are received.

Can I cancel the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed and, unfortunately, cannot be changed or updated. Most orders are shipped the same day they are received. All purchases have a 30 Day Money Back Guarantee and can be returned for a full refund, less shipping & handling.

Can I change the address on the order I recently submitted?

Once an order is submitted, it is immediately sent to our warehouse to be processed, and unfortunately, the shipping address cannot be changed. Most orders are shipped the same day they are received.

What is your Order Acceptance Policy?

Jarden Consumer Solutions reserves the right at any time after receipt of your order to accept or decline your order for any reason. Jarden Consumer Solutions non-password protected ecommerce enabled sites are for orders from end user customers only. Jarden Consumer Solutions does not accept orders on this site from resellers, exporters, wholesalers or other customers who intend to resell the products offered on this site.

Where can I find out the status of my order?

Please click here to check Order Status. You will need your confirmation number (found in your order confirmation email) and your postal code. Alternatively, you can log into My Account for the information.

Where do your orders ship from?

All of our online store orders ship from Brampton, Ontario.

When will I receive my order?

For Standard shipments, in-stock merchandise will arrive within approximately 6 to 8 business days from receipt of your order, depending on the destination address.

For Expedited shipping, orders for in-stock merchandise that are received by 1 p.m. EST will arrive within approximately 2-3 business days from receipt of your order, depending on the destination address.