Product FAQs

Help & How to Use

How hot do the heating pads get?

The surface temperature on all our resistance heating pads, except Soft Touch®, is a maximum of 135°F - 140°F. If you use one of our Soft Touch® or HeatSenseTM heating pads, you may choose a temperature from the following settings: Lo: 110°F Medium: 138°F Hi: 160°F Health at Home heating pads are engineered to never exceed 176°F, the temperature limit set by Underwriters Laboratory.

Tips on how to use your heating pad properly:

Before you use the pad, carefully examine inner cover before each use. Discard the pad if inner covering shows any sign of deterioration. Make sure that you always use the pad with the cover properly in place - do not use the pad without the cover. Do not use in oxygen atmosphere. This applies to all oxygen enriched environments. Use the pad only on a 110-120 volt AC circuit. Unplug when not in use. Do not use your heating pad with liniment, salve or ointment preparations that contain heat-producing ingredients. Skin burns could result.

How long does the heating pad take to heat up?

On average, the heating pad takes 9 minutes to heat up. Heating pads with self-limiting wire technologies may take longer to heat up.

What should I do if my Heat Plus Gel heating pad is not heating up fast enough?

To heat up pad faster, you may try the following:

  1. Turn the switch on.
  2. Fold the pad in half, gel sides in, for about 10 minutes. It may take a few minutes for the HEAT PLUS GEL to reach its optimal temperature.

Remember DO NOT use the heating pad folded or without the cloth cover.