Product FAQs

Rice Cookers & Steamers

Can food be seasoned while cooking in the Food Steamer?

Yes—salt and pepper can be used. Be careful with seasonings that contain color. These may cause the bowls to stain.

What are some hints for best results in my rice cooker?

For best results, do not open the unit immediately after the cooking cycle has completed. The rice should be allowed to settle for several minutes before serving. Stir the rice thoroughly before serving. Do not keep rice warm for more than 12 hours. For softer rice, allow the rice and water to soak in the inner pot for 10 to 20 minutes before cooking. Do NOT use metal utensils or sharp objects as this will damage the non-stick coating of the inner pot. Do not warm up the rice again after the unit has been unplugged. Empty the condensation collector cup after each use.

When using a vegetable food steamer, what foods go in what basket or how can I cook more than one at a time?

Please refer to your instuction manual for details, if you don't have it you can download it from the Instruction Manual section of this Website

How much water should I use with my rice cooker with different types of rice?

Type of Rice with Cups of Water Ratios:

  1. For Oriental/Soft Rice: 2 Cups of Water, 1 Cup of Rice.
  2. For Basmati/Indian Firm Rice: 1.5 Cups of Water, 1 Cup of Rice.
  3. For Brown Rice Varieties: 2 Cups & 2 Tablespoons Water, 1 Cup Rice

How long does it take for rice to cook in my Rice Cooker?

Average cook time is about 1/2 hour to cook a full pot of rice. (ranges between 33 and 36 minutes depending upon type of rice).

After rice is cooked, how long does the Rice Cooker need to be kept in the warm position?

After rice is cooked, it must be kept in the warm position for 15 minutes.

What can I use a food steamer for.

A food steamer can be used as a; Vegetable steamer, Rice Cooker, Cake Maker, Egg Cooker. Please see the Instruction Manual for further details on usage.