If this occurs, follow steps below:

• Plug the warming product directly into a wall outlet. Do not use an extension cord or other power adapter.
• Turn the control to the highest setting for 20 minutes and gradually adjust for personal comfort.
• If you have 2 controls, the control with the label on the bottom operates the side of the product containing the label.

If you have followed these steps and the warming product does not perform properly, stop using it immediately and contact us.