Product FAQs


How do I obtain warranty service?

Your warranty varies depending on the model. Please check your user manual for warranty coverage and ensure you have a copy of your bill of sale/receipt. In order to obtain warranty service, please use the Contact Us form.

How long does it take to repair the in-warranty warming products?

This will depend on the product and the fault. During peak times of the year (Nov.& Dec.), it may take longer due to increased volume. Some repairs can be carried out quickly at an authorised Service Centre if parts are readily available. To check the status of your repair, please contact your authorised Service Centre. Contact Us.